User Policy
Effective date: 1 June 2026
1. Acceptance of Terms
By accessing or using Astra Solutions Australia's services, platforms, APIs, or payment products, you agree to comply with and be bound by this User Policy and all applicable Australian laws and regulations.
2. Permitted Use
Users may only use Astra services for lawful business purposes. Any fraudulent activity, misuse of payment systems, unauthorized transactions, or attempts to compromise platform security are strictly prohibited.
3. Account Responsibilities
Users are responsible for maintaining the confidentiality of their login credentials, API keys and account access. Astra Solutions Australia is not liable for losses resulting from unauthorized access caused by user negligence.
4. Payment Processing
All transactions processed through Astra Solutions are subject to verification, fraud monitoring, and compliance checks. Transactions may be delayed, reviewed, or declined where suspicious activity is detected.
5. Data & Privacy
We collect and process user information in accordance with our Privacy Policy and the Australian Privacy Act 1988. By using our services, you consent to the collection and use of information required for payment processing and compliance..
6. Prohibited Activities
Users must not use Astra services for illegal businesses, money laundering, terrorist financing, gambling activities without proper licensing, or any activity prohibited under Australian financial regulations.
7. Service Availability
While Astra Solutions aims to maintain uninterrupted service availability, we do not guarantee continuous or error-free operation. Scheduled maintenance or unforeseen outages may temporarily affect access.
8. Limitation of Liability
Astra Solutions shall not be liable for indirect, incidental, or consequential damages arising from the use of our services, including transaction delays, data loss, or business interruption.
9. Policy Updates
We reserve the right to update or modify this User Policy at any time. Continued use of our services after changes are published constitutes acceptance of the revised policy.
10. Contact Information
For questions regarding this User Policy, please contact Astra Solutions Australia at support@astrasolutions.com.au or Level 10, 1 Suite 501/147 King St, Sydney NSW 2000, Australia.